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ISO 9001:2015

Quality Management Systems​

ISO 9001:2015 is a globally recognised standard for Quality Management Systems (QMS). It serves as a foundational framework for businesses regardless of their size or industry, to establish and maintain an effective quality management system. Lets explore the meaning and significance of ISO 9001, the ISO 9001:2015 version, the process of ISO 9001 certification, the advantages it offers to businesses, and how Compliancy Group can assist you in achieving ISO 9001 compliance.

 
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What is ISO 9001?

ISO 9001 is an international standard that outlines the requirements for establishing, implementing, maintaining, and continually improving a Quality Management System.

It sets the stage for organisations to enhance their operational efficiency, ensure consistent product or service quality, and ultimately increase customer satisfaction.

improved efficiency within your organisation
improved client satisfaction
stand out from your competitors
prepare for the future as your business grows
FAQ's
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ISO 9001 Certification

Achieving ISO 9001 certification involves a rigorous process where your organisation’s Quality Management System is assessed by a third-party certification body. This certification validates that your QMS adheres to ISO 9001 requirements, assuring stakeholders of your commitment to quality.

 
 

Why Choose COMPLIANCY Group for ISO 3834 Certification?

Compliancy Group ISO Quality ISO 9001:2015 quality consultants will guarantee your quality management system is fully compliant with ISO 9001:2015 and your organisation will pass third-party certification / ISO accreditations. We only partner with UKAS-accredited certification bodies.

Our ISO Consultants are fully trained and experienced in interpreting and implementing the ISO 9001:2015 quality management system standard. Our ISO Consultants will provide you with a professional and customer-focused service, helping you ensure your quality management system is fully compliant with the ISO 9001 quality management system standard.

We will also suggest Integrating ISO 9001:2015 with ISO 14001:2015 & ISO 45001:2018  management systems which we offer as an all-around package. In return what you  will recieve from Compliancy Group is; 

  • ISO Quality Experts: Our consultants are highly trained and experienced in interpreting and implementing ISO 9001:2015.
  • UKAS-Accredited Certification Bodies: We exclusively collaborate with UKAS-accredited certification bodies, ensuring your certification’s credibility.
  • Integration Solutions: Consider integrating ISO 9001:2015 with ISO 14001:2015 & ISO 45001:2018 for a comprehensive management systems approach.
ISO 9001 Benefits
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ISO 9001:2015 Quality Management System Benefits: For Your Business

Improved Consistency and Efficiency

ISO 9001 provides a structured framework for managing business processes, ensuring that products or services are delivered consistently. This consistency often leads to enhanced operational efficiency, reduced errors, and increased productivity.

Enhanced Customer Satisfaction

By adhering to ISO 9001 standards, organisations can better meet customer requirements and improve the quality of their products or services. As a result, customer satisfaction tends to increase, fostering customer loyalty and attracting new clients through positive word of mouth.

Access to New Markets and Opportunities

Being ISO 9001 certified can be a requirement or a competitive advantage in certain markets or industries. It provides external validation of an organisation's commitment to quality, which can open doors to new business opportunities.

Our Process

The journey to ISO 9001:2015 compliance involves nine key steps. It starts with a Gap Analysis, followed by a Kick-off Meeting. Next, we build your tailored Quality Management System (QMS) and conduct a Stage One Audit. We focus on integrating the QMS into your organisation and perform Internal Audits, followed by Management Reviews. A Pre-Audit precedes the final Stage Two Certification Audit, leading to official ISO 9001 certification. These steps enhance your quality and competitiveness.

 
Step 1
Gap Analysis
Step 2
Kick Off Meeting
Step 3
Build of Management System
Step 4
Stage 1 Audit
Step 5
Embedding The Management SYstem
Step 6
Completion of Internal Audis
Step 7
Management Review
Step 8
Pre-Audit
Step 9
Stage 2 Certification Audit

Contact Compliancy Group today and let us help you embark on a path towards ISO 9001:2015 compliance, enhancing your organisation’s quality management system and overall success.

 
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More Benefits

For Your Customers

  • Relationships: Improve your relationship by responding proactively to customer feedback.
  • Resolutions: Issues are identified and resolved quicker, in many cases without the customer even knowing.
  • Confidence: Customer confidence that you have control of your operations and activities.

For Your Staff​

  • Job Security: Increases job security through enhanced business performance.
  • Satisfaction: Improves job satisfaction as employees are clear about what to do and how it is to be done.
  • Boosts Morale: Boosts morale and motivation through improved training capabilities.

Frequently Asked Questions

What does having ISO 9001 mean?

ISO 9001 is an internationally recognized standard for quality management systems. When an organization holds ISO 9001 certification, it signifies several important things:

  1. Commitment to Quality: to meeting customer expectations and regulatory requirements.
  2. Consistency and Continual Improvement
  3. Customer Focus
  4. Risk Management
  5. Efficiency
  6. Legal and Regulatory Compliance
  7. Global Recognition
  8. Competitive Advantage
  9. Internal and External Audits
  10. Customer Confidence

 

In summary, having ISO 9001 means that an organization is dedicated to quality, consistency, and customer satisfaction. It demonstrates a commitment to improving processes, managing risks, and complying with relevant standards and regulations. ISO 9001 is a symbol of excellence and can provide numerous benefits, both internally and in the eyes of customers and partners.

ISO 9001 certification, often referred to as ISO 9001:2015, is a globally recognized standard for quality management systems. It’s not a product or service that an organization can buy; instead, it’s a certification that an organization can achieve by demonstrating compliance with the ISO 9001 standard.

In summary, ISO 9001 certification signifies that an organization has successfully implemented and maintained a Quality Management System in accordance with the ISO 9001 standard. It demonstrates a commitment to quality, customer satisfaction, and continual improvement, making it a valuable credential for businesses aiming to excel in quality management and gain a competitive edge in their industry.

The ISO 9001 standard sets out a series of requirements that organizations must meet to establish and maintain an effective Quality Management System (QMS). These requirements are structured around a framework for achieving consistent quality and customer satisfaction. Here are the key ISO 9001 requirements:

  1. Scope of the QMS (Context of the Organization)
  2. Leadership
  3. Planning
  4. Support:
  5. Operation
  6. Performance Evaluation
  7. Improvement
  8. Customer Focus
  9. Risk-Based Thinking
  10. Documentation
  11. Legal and Regulatory Compliance
  12. Control of Nonconforming Products or Services
  13. Customer Communication
  14. Internal Audits and Management Reviews

 

These ISO 9001 requirements provide a structured framework for organizations to establish and maintain a QMS that focuses on quality, customer satisfaction, and continuous improvement. Meeting these requirements demonstrates a commitment to achieving and maintaining high-quality standards in products and services.

The ISO 9001 Quality Management System (QMS) serves several important purposes, all aimed at helping organizations enhance their operations, improve quality, and meet customer and regulatory requirements effectively. Here are the key purposes of ISO 9001 QMS:

 

  1. Consistency and Quality Assurance: ISO 9001 provides a framework for organizations to establish standardized processes, procedures, and controls.
  2. Customer Satisfaction: ISO 9001 places a strong emphasis on understanding and meeting customer needs.
  3. Risk Management: ISO 9001 requires organizations to identify and address risks that could affect the conformity of products or services.
  4. Efficiency and Process Improvement: The ISO 9001 QMS promotes efficiency by streamlining processes, reducing duplication, and eliminating unnecessary steps.
  5. Legal and Regulatory Compliance: ISO 9001 mandates that organizations identify and adhere to relevant legal and regulatory requirements related to their products or services.
  6. Resource Optimization: ISO 9001 encourages organizations to make optimal use of resources, including human resources, materials, and equipment.
  7. Leadership and Commitment: ISO 9001 requires top management to demonstrate leadership and commitment to quality.
  8. Competitive Advantage: ISO 9001 certification can provide organizations with a competitive edge in the marketplace.
  9. Internal and External Audits: ISO 9001 certification often involves regular internal and external audits to ensure ongoing compliance and improvement.
  10. Continuous Improvement: ISO 9001 follows the Plan-Do-Check-Act (PDCA) cycle, which encourages organizations to continually improve their processes, products, and services.

 

In summary, the primary purpose of ISO 9001 QMS is to provide organizations with a structured approach to quality management. It helps organizations achieve consistency, enhance customer satisfaction, manage risks, improve processes, comply with regulations, and maintain a competitive advantage. ISO 9001 is a valuable tool for organizations looking to excel in quality management and meet the ever-evolving demands of their stakeholders.

ISO 9001 certification is a globally recognized standard for quality management systems. While the certification process itself typically involves in-person elements, such as audits and assessments, you can initiate your ISO 9001 journey and access valuable resources online. Here’s a step-by-step guide to help you get started:

  1. Learn About ISO 9001
  2. Identify Your Needs
  3. Select a Certification Body
  4. Engage with an ISO 9001 Consultant (Optional)
  5. Develop Your QMS
  6. Training and Awareness
  7. Internal Audits:
  8. Select a Certification Plan
  9. Remote Audits
  10. Audit and Certification

 

It’s important to note that while many aspects of the ISO 9001 certification process can be initiated and managed online, the actual certification audit will likely require the physical presence of auditors at your organization’s location. However, the initial preparations, documentation, and some assessments can be accomplished online. Always choose a reputable certification body and consider any regional or industry-specific variations in the certification process.

Obtaining ISO 9001 certification for a small business is an investment in quality and can provide numerous benefits. The cost of ISO 9001 certification can vary significantly depending on several factors. Here’s a step-by-step guide to help you understand the cost implications and navigate the process for a small business:

  1. Determine Your Needs: Before you start the certification process, assess the size and complexity of your small business.
  2. ISO 9001 Training: Consider investing in ISO 9001 training for your team.
  3. Documentation and Preparation: Develop your QMS and associated documentation.
  4. Internal Audits: Conduct internal audits to evaluate your QMS and identify areas for improvement.
  5. Choose a Certification Body: Research and select an ISO 9001 certification body that suits your budget and business size.
  6. Request a Quote: Contact the chosen certification body and request a detailed quote.
  7. Certification Audit: Prepare for the certification audit, which is the most substantial cost of ISO 9001 certification.
  8. Certification Fees: Pay the certification fees as outlined in your agreement with the certification body.
  9. Ongoing Costs: After obtaining ISO 9001 certification, there are ongoing costs for surveillance audits and recertification.
  10. Consider the Benefits: While there are costs associated with ISO 9001 certification, consider the long-term benefits, including improved processes, increased customer trust, and potentially winning more business. These benefits can outweigh the initial investment.

 

The cost of ISO 9001 certification for small businesses can range from a few thousand to several thousand pounds, depending on the factors mentioned above. It’s essential to select a reputable certification body (UKAS accredited), negotiate fees, and carefully manage the certification process to make it as cost-effective as possible. Remember that the benefits of ISO 9001 certification can outweigh the initial financial investment.

The time it takes to obtain ISO 9001 certification can vary depending on several factors, including the complexity of your organization, the readiness of your Quality Management System (QMS), and the efficiency of your preparation. Here’s a general timeline to help you understand the process:

  1. Assessment of Readiness (1-3 Months): Before you initiate the formal certification process, it’s essential to assess your organization’s readiness.
  2. QMS Development and Documentation (3-6 Months): You’ll need to develop and document your QMS based on ISO 9001 requirements.
  3. Training and Awareness (1-2 Months): Ensure that your team is trained and aware of ISO 9001 requirements and their roles in the QMS.
  4. Internal Audits (1-2 Months): Conduct internal audits to evaluate your QMS’s effectiveness.
  5. Select a Certification Body (1-2 Months): Research and choose an ISO 9001 certification body.
  6. Certification Audit (2-5 Days): The certification audit is the most critical step in the process. and complexity.
  7. Certification Decision (1-2 Months): After the audit, the certification body reviews the audit findings and makes a certification decision.
  8. Issue of ISO 9001 Certificate (1-2 Months): If your organization successfully meets ISO 9001 requirements, the certification body issues the ISO 9001 certificate.

 

In summary, the total time to obtain ISO 9001 certification for your organization can range from approximately 6 months to 1 year or more. The timeline varies widely based on the size, complexity, and readiness of your organization, as well as the efficiency of your preparations and the certification body’s scheduling. Smaller businesses with simpler processes often require less time, while larger and more complex organizations may need a longer period for preparation and assessment.

Obtaining ISO 9001 certification involves a structured process that demonstrates your organization’s commitment to quality management. Here are the steps to guide you through the ISO 9001 certification journey:

  • Commitment and Leadership: Ensure that top management is committed to achieving ISO 9001 certification.
  • Understand ISO 9001: Familiarize yourself with the ISO 9001 standard.
  • Identify Your Objectives: Determine the objectives and scope of your Quality Management System (QMS).
  • Engage Employees: Involve your employees in the certification process.
  • Training: Provide training to your team on ISO 9001 and the QMS requirements.
  • QMS Development: Develop your QMS based on ISO 9001 requirements. Document your processes, procedures, and policies.
  • Internal Audits: Conduct internal audits to evaluate the effectiveness of your QMS. Identify non-conformities and areas for improvement.
  • Select a Certification Body: Research and choose an accredited ISO 9001 certification body (also known as a registrar).
  • Pre-audit (Optional): Some organizations opt for a pre-audit, which is a preliminary assessment conducted by a consultant or internal team.
  • Certification Audit: Schedule the certification audit with the chosen certification body.
    • a. Stage 1 Audit: This is a document review to assess your QMS documentation and readiness.
    • b. Stage 2 Audit: This is the on-site assessment of your QMS in action. Auditors will evaluate the implementation of your QMS.
  • Certification Decision: After the audit, the certification body reviews the findings. If your organization meets ISO 9001 requirements, they will make a certification decision.
  • Certificate Issuance: Upon a successful certification decision, the certification body will issue your ISO 9001 certificate.
  • Continuous Improvement: ISO 9001 certification is an ongoing commitment to quality. Continuously monitor and improve your QMS to maintain compliance with ISO 9001 requirements.

 

Remember that ISO 9001 certification is not a one-time achievement but an ongoing commitment to quality and continual improvement. The time and effort invested in obtaining certification can lead to improved processes, increased customer trust, and potential business growth.

ISO 9001 Official Website can be found here: Visit Website

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